PRIVACY POLICY
VIRTUS Centre
Effective Date: 01/06/2026
Introduction
At VIRTUS Centre (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, services, programs, and facilities — including when you visit us in person.
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Full name and date of birth
Gender
Email address and phone number
Emergency contact name, number, and relationship
Billing and payment information
Health, fitness, injury, and wellbeing information relevant to coaching and program delivery
Pre-exercise health screening responses
Membership and attendance records
Session performance data (fatigue, progress metrics, program effectiveness)
Website usage data and analytics
Information submitted through enquiry forms, bookings, surveys, or competitions
You may choose not to provide certain information; however, this may limit our ability to deliver services safely and effectively.
How We Collect Information
We may collect information when you:
Submit an enquiry through our website
Complete a sign-up, membership, or program agreement form
Book a consultation, assessment, or coaching session
Participate in coaching sessions or use our facility
Subscribe to our communications
Interact with us on social media
Use our website or digital platforms
Communicate with our team via phone, email, or messaging platforms
How We Use Your Information
We may use your personal information to:
Provide coaching, memberships, and fitness services
Develop and deliver personalised training programs
Monitor progress and support member outcomes
Conduct pre-exercise health screening and manage member safety
Process payments and manage memberships
Respond to enquiries and support requests
Send important service updates and administrative communications
Share educational content, marketing communications, and promotional offers (with your consent or as permitted by law)
Improve our services, programs, and website experience
Meet legal and regulatory obligations
Health and Fitness Information
As part of our coaching services, we collect health- and fitness-related information — including your pre-exercise health screening responses — to help us deliver safe and effective programs.
This information is treated as confidential and is used only for coaching, performance monitoring, risk management, and member support. It will not be shared with third parties except where necessary to coordinate your care with external practitioners (such as physiotherapists or nutritionists) or as required by law.
Video Surveillance
For security purposes, VIRTUS Centre uses video surveillance equipment to monitor the facility.
By accessing VIRTUS Centre, you acknowledge that you will be subject to video surveillance and recording while on the premises. Surveillance is limited to floor areas only and does not extend to bathrooms or private assessment rooms.
Surveillance footage is retained only for as long as necessary for security purposes and is not used for marketing or shared with third parties except where required by law or in connection with a security incident.
Marketing Communications
We may send marketing and promotional communications about our services, events, programs, and special offers.
You may unsubscribe from these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Opting out of marketing does not affect essential service communications.
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve functionality and user experience. We may use services such as Google Analytics to understand how visitors interact with our website.
You can adjust your browser settings to refuse cookies; however, some website functionality may be affected.
Third-Party Service Providers
We may share information with trusted third-party providers who assist us in operating our business, including:
Payment processors (including Square)
Membership management software
Coaching and training platforms (including Lumin Sports)
Email marketing platforms
Website hosting providers
Analytics and advertising platforms
These providers are only given access to information necessary to perform their services and are required to maintain appropriate privacy and security standards.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to personal information is limited to staff and contractors who need it to perform their roles.
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure. If you have concerns about the security of your information, please contact us.
Access and Correction
You may request access to the personal information we hold about you, and request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will endeavour to respond within a reasonable timeframe.
Retention of Information
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Video surveillance footage is retained only as long as operationally necessary for security purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website and will take effect upon publication. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
VIRTUS Centre
Email: seb@virtuscentre.com.au
Phone: 0432 979 885
Website: www.virtuscentre.com.au
We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.